Last Updated: 11 January 2018
What are cookies?
We and our business partners collect information about your use of our website (findukcleaners.co.uk) through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information
What cookies are used on this website (findukcleaners.co.uk)?
The cookies we and our business partners use on this website (findukcleaners.co.uk) are broadly grouped into the following categories:
Some of the cookies on our website (findukcleaners.co.uk) are essential for us to be able to provide you with a service you have requested. Our cookie preference cookie described in the section "How can I reject or opt out of receiving cookies?" is also
an essential cookie. You may not be able to use our website (findukcleaners.co.uk) without these cookies.
We use analytics cookies to helps us understand how users engage with our website (findukcleaners.co.uk). An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times
the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve
it without these cookies.
you come back to the site.
You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running
the website and therefore usually allows you to use the website without having to pay a registration or usage fee. UK Pro Cleaners like many businesses place adverts for itself and its customers on a range of its partners
Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
Advertising cookies UK Pro Cleaners uses on our business partner’s website
How can I reject or opt out of receiving cookies?
Please note that we can’t always control third party cookies stored on your machine from our website and setting your cookie preferences with us will not stop those third party cookies from being stored on your machine, you must manage these
cookies directly with the relevant third party.
If you have previously consented to us storing cookies on your machine but then change your mind, you can do the following:
- delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the "help"
function within your browser. By deleting our cookie preference cookie the next time you visit this website the cookie message bar will appear again inviting you to again reconsider your preferences.
- go to Cookie Preferences and resubmit your preferences to us; and/or
- if you only want to reject some or all of the third party cookies you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them.
Please be aware that disabling cookies may impact the functionality of this website (findukcleaners.co.uk).
1. What is a cookie?
A cookie is a small file that computers receive when they access certain websites. These files are text-only strings that are entered into the cookie file or "memory" of the browser on your computer. They typically contain the name of
the server that the cookie has come from, the lifetime of the cookie, and a value. The value of the cookie is usually a randomly generated unique number. The server, which sets the cookie, will use this number to recognise a user who
returns to a site or goes to the following page. When websites recognise their users in this way they can provide more customised services. It is bad practice for any personal data such as name, email address or credit card number
to be “saved” or "logged" in a cookie. Cookies can only be read, and therefore used, by the server that issues them.
2. What is a browser?
A browser is the program or software you install on your computer that enables you to navigate from website to website, or from web page to web page, and to read the content that is presented. Common browsers include Google Chrome, Firefox
and Safari. Remember that if you use a different computer in different locations, e.g. at work and at home, you may use a different browser for each.
3. What does my browser do?
When you type an address of a web page (e.g. findukcleaners.co.uk) into your browser, that web page is not stored on a server ready and waiting to be delivered. Every web page that you request via your browser is created for you in response to your
request. Thus what you request with your browser is not a web page, but a list of requests to get content from the various servers on which the content for that page is being stored. It is rather like a recipe for a cake-you have a
list of ingredients (requests for content) that make a cake (web page) when put together in the correct order. As soon as you move onto the next page, the page that you have seen "disappears". This is what creates the dynamic nature
of websites. Different companies may deliver the content required to make up the page. For example, the main content of the website might be provided by the company that owns the website, but that company may contract with third parties
to provide complementary or supplementary content such as photo or video content, weather reports, stock and share price tickers etc. For each piece of content, your browser will use the relevant code request on the list of ingredients
to call the right server and get relevant content.
Each request for content will involve the sharing of the following information:
The IP address, or the "address" of your browser. This will be allocated to your browser by your Internet Service Provider (ISP) or employer
when you log on to the Internet using their services. It is usually allocated on a temporary (or dynamic) basis, i.e. it is only allocated to your browser for the duration of that session online. Without an IP address, a server would
not be able to send you the content you have requested because the server would not be able to locate your browser. This means that in any request for online content, there are at least two IP addresses involved, the IP address of
the server(s) where the content is stored and the IP address of the browser on the computer to which the content is to be delivered. A request may also involve the IP addresses of any other computers in the transaction chain, such
as your ISP’s proxy server. The "http" part of the request will also be shared. It may indicate to the server storing the content the type and version of the browser to which the content is to be sent and the type and version of the
operating system that is being used. This is important for ensuring that the content you have requested is compatible with and can be "seen" by your browser.
Each request for content from a server is recorded in a log file. The
log file generally includes the date and time of the request, the IP address to which the content was sent, the cookie ID, the type and version of the browser to which it was delivered, and an identification code for the content sent.
site will typically use a session cookie because the servers that the pages are held on can recognise your browser from the pages that you request. This ensures that you can move from one page to another quickly which is particularly
important for e-commerce sites where you need to move the goods that you have selected to a shopping cart, and then go to a virtual checkout desk to pay. You can decide whether to allow your browser to accept these types of cookies
by changing the settings.
4. So how do cookies get onto my browser?
As explained in FAQ 3, every time your browser requests the content for the web page that you want to look at, it must exchange some information with the server on which that content is stored. A cookie may be involved as part of that
This is how it works:
- You type findukcleaners.co.uk into your browser to make a request for content.
- If this is the first time your browser has requested content from this server, the server will send the requested content to your browser along with a cookie, which will be stored in the cookie folder of your browser.
- If you have requested content from this server before, and have accepted a cookie, when your browser requests the content from the server, it will include the cookie ID previously set by that server in the request.
5. Are all cookies the same?
There are two different types of cookies:
- Session cookies are temporary cookies or unique IDs that are associated with your browser for the duration of a visit to a site. Once you have left the site, the session cookie ID will disappear. This means that the next time you visit
that site, you will appear to be a completely new visitor. There will be nothing about your browser that lets the site know that you have visited before.
- Persistent cookies remain on a visitor’s browser for longer than the visit to the website itself, although the length of time that the cookie will remain on your browser will depend on how long the cookie user has programmed the cookie
6. What are session cookies used for?
Cookies are a standard way of enabling a web server to remember your browser.
A site will typically use a session cookie because the servers that the pages are held on can recognise your browser from each page that you request, thus ensuring that you can move from one page to another quickly. This is particularly
important for e-commerce sites where you need to move the goods you have selected to a shopping cart, and then go to a virtual checkout desk to pay. You can decide whether to allow your browser to accept these types of cookies by changing
the settings.We may occasionally use session cookies to improve your user journey by recognising when you have seen certain information pages that you would only need to view once and ensuring that your journey is not interrupted by
consequent visits to such pages within a session.
7. What are persistent cookies used for?
A persistent cookie enables a website or server to remember you on subsequent visits and can offer ongoing services or functions.
8. What information is in my cookie?
It depends on how the website or third party has set up their cookie feature, but generally the value of your cookie will be a randomly generated string of characters. This is because the cookie user does not need to know specifically
who you are for most purposes. It is enough just to remember that it has seen your browser before. Some sites do "write" personal information about you into the cookie that they set on your browser, but they can only do so if you have
provided them with that personal information in the first place. If they do include your personal information in your cookie, it should be encrypted so that it cannot be read by anyone who has access to your browser and therefore the
cookie folder of your browser. Some cookie users use a combination of these methods-they will create a cookie with a unique but anonymous value which is set on your browser. On their server side, they will create a file that logs this
unique but anonymous value alongside any personal information that you have provided. If a website wants to include information about you in a cookie, or wants to link a cookie with personal data about you, they will need to comply
with existing data protection legislation. This means that they must inform you about this use of your name or credit card details when you provide them with the information, and they must also provide you with an opportunity to stop
9. So what can’t cookies do?
Cookies are just a string of text, therefore they cannot look into your computer and find out information about you, your family or anyone else.
10. How do I manage cookies from my browser?
You can delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows:
- open Windows Explorer;
- click on the "Search" button on the tool bar;
- type "cookie" into the search box for "Folders and files";
- select "My computer' in the "Look in" box;
- click “Search now”;
- double click on the folders that are found;
- select any cookie file;
- hit the delete key.
findukcleaners.co.uk accepts no responsibility for users deleting cookie files from their machines, and cannot help troubleshoot problems arising from such actions. All browsers enable you to set your cookie preferences before you begin surfing the
Web. In Internet Explorer, go to the "Tools" menu, then to "Internet options', then to the "Security" tab. Highlight the "Internet" zone (selected by default). Select security level "high" for this zone. Click on "OK". Then go into
your cookies directory (usually c:windowscookies) and delete all the files you have there. Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.
For more information
about setting cookie settings in your browser before surfing.
11. What are web beacons and clear gifs?
Whenever you request a web page, your browser will request the content from the various addresses or servers it is being stored on. A web beacon (or web bug) may be one of the "ingredients" that is included in the components that make
up the page that you have requested. Rather than requesting some text, an image or an advertisement-content that you can see-it may simply request a 1×1 pixel tag (a.k.a. a clear GIF, which stands for Graphic Interchange Format). This
1×1 pixel tag is invisible to you. It works in the same way as any other request for content, i.e. a cookie ID may be sent with the request or, if this is the first time that your browser has requested content from the server, a cookie
may be returned with the 1×1 pixel tag. They are invisible because they are transparent images that are used to record specific activity on a website or web page rather than deliver content. If a visible image were to be sent to your
browser, it would clutter up the page that you have requested with irrelevant content. Web beacons and clear GIFs are used by websites to log certain activity on their web pages and websites. Their purpose will depend on what it is
that the site wants to understand about how its visitors interact with their pages. Because a web beacon is really a request for the content included in the make-up of the web page that you have requested, it is not possible to opt
out of or refuse their use. However, where they are used in conjunction with cookie IDs, they may be rendered ineffective by either opting out of the use of the cookie or by changing the cookie settings in your browser.
12. What is P3P, and how does it affect privacy?
P3P (Platform for Privacy Preferences) is a method being developed by the World Wide Web Consortium (W3C) that will enable you to control, at a machine level, how websites use personal information about you. In simple terms, website owners
13. How does P3P help me with cookies?
The latest versions of browser technology, Internet Explorer 6 and Netscape 6, are P3P-capable. This means that they are capable of reading privacy policies at a machine level. However, they have only been developed so far with the capability
of allowing you to manage your preferences in relation to cookies. This means that before you start surfing, you can decide how you want to manage both first party and third party cookies.
Internet Explorer 6
- Click "File" on the toolbar of the browser;
- Click "Internet options" on the "Tools" menu;
- Click the "Privacy" tab;
- Move the sliding bar up or down to set how high or low you want your privacy preferences in relation to the use of first and third party cookies;
- Click "OK".
Having set your privacy preferences, you can check the privacy practices of any site or page that you are visiting:
- Click "File" on the toolbar of the browser;
- Click "View";
- Click "Privacy report".
This will show you a box indicating all the cookies and GIFs that are being delivered with that content. You’ll see which ones have been blocked because their privacy practices do not match the privacy settings in your browser, and which
ones have been accepted because their privacy practices do match your privacy preferences. If you click on "Edit", you will be able to set site-specific privacy preferences.
14. What else can I do to protect myself when online?
- Do not provide more personal data than you are comfortable with. If you feel the questions are too intrusive, go elsewhere.
- Think before putting your personal details on a public site such as a bulletin board or chat room. Set up a different email address for such uses.
- Use anonymising technology or services.